1. Introduction

Welcome to Ventout. We value your trust and are committed to protecting your personal and sensitive information. This Privacy Policy explains how Emaginationz Technologies Pvt. Ltd. ("we", "us", "our") collects, uses, and safeguards your data when you use our mental health consultation services.

By using Ventout, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information to provide and improve our service:

• Personal Identity Information: Name, email address, phone number, and age, collected during registration or booking.
• Health & Sensitive Information: Information shared during therapy sessions is strictly confidential. Notes taken by therapists are stored securely and are compliant with medical privacy standards.
• Payment Information: We do not store your full credit/debit card details. Payments are processed through secure third-party payment gateways.

3. Confidentiality & Therapy Records

Confidentiality is the core of our service. Information shared with your therapist is legally and ethically protected. We do not disclose this information to anyone without your written consent, except in the following rare legal exceptions:

• If there is an immediate threat of harm to yourself or others.
• In cases of suspected child abuse or elder abuse.
• If required by a court order.

4. How We Use Your Information

We use your data to:

• Facilitate appointments and video sessions.
• Send appointment reminders and service updates.
• Process payments and refunds.
• Improve the functionality and user experience of our platform.

5. Data Security

We implement industry-standard encryption (SSL) and security protocols to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Cookies

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some site features.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@ventout.com
• Address: Emaginationz Technologies Pvt. Ltd., Navi Mumbai, Maharashtra, India.